Frequently Asked Questions

As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.

What information is needed per passenger?

• Full name, as per your passport including any middle names.
• Your date of birth.
• The travel document 'type' eg: passport.
• Your nationality.
• Passport Country of Issue.
• Passport number and expiry date.

When is the information required by

• Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued. Any API details received within 7 days of departure will result in a Ticket on Departure being arranged, for which you maybe charged.

How can I provide this information?

• Please visit our API page on our website where you can input the information. Alternatively you can call Administration on 0845 330 2044. We advise that you do not email this information due to data protection reasons.

What if I book late?

• Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
• Ticket on Departure information will not be provided until we have your API details.

Although seats are pre-bookable and we endeavour to provide requested seat numbers depending on availability, they may be subject to change by the airline at short notice, which is unfortunately out of our control. Seat numbers may also be adjusted if there is an unexpected change in aircraft or for a medical reason which again may occur at short notice. Due to this, the airline is not able to confirm seat numbers prior to your departure date.

This is 5 kilos. Dimensions differ from airline to airline but should be no larger than 43cm x 28cm x 23cm. Please ensure that you only carry one piece of hand luggage and that it does not contain any sharp objects. Most airlines will only allow one piece of hand baggage per passenger, which includes ladies handbags and laptops.

Charity excess is only given to ‘registered’ charities on our Monarch flights and you will be required to supply a registered charity number.

• Due to the high number of charity requests it is done on a first come first serve basis.
• Airline restrictions mean our charity allowance is limited to 30 kilos per flight.
• We are not able to give excess if you are travelling on a Thomas Cook flight.

An alternative option would be to freight goods, which is also less expensive. This can be done through ‘Redcoat Travel’ on 01293 522440. Please contact Administration on 0845 330 2044 or at admin@gambia.co.uk for excess availability.

Our standard baggage allowance for holidaymakers is 20kg per person year round, unless you have booked a budget holiday in which case it is 15kg. If upgrading to Premium Class (winter only - subject to availability from London Gatwick) you would benefit from a 30 kilo allowance. For flight only customers, if travelling on a Flexible Ticket the standard allowance is 30kg. All other passengers travelling with Monarch Airlines in Winter will receive 25kg and in Summer 20kgs, exclusively with The Gambia Experience. We also have a limited amount of excess baggage which we can allocate but this is for registered charities only, and we cannot guarantee that unallocated excess baggage will be accepted. Generally speaking the cost of excess is £10 - 15 per extra kilo in each direction, however this is subject to change depending on the airline and excess baggage is not guaranteed to be checked in.

Infants travelling with Monarch and who are under the age of 2 years old at the time of travel, will received 10 kgs of hold baggage. Pushchairs, prams and car seats will continue to be carried free of charge. Travel cots will be weighed as part of the 10 kg allowance.

Some GP’s suggest that you will need to show your yellow fever vaccination certificate at immigration and will be refused entry if you don’t show it.  If travelling to Gambia from the EU you are not required to show your certificate as proof.  You will not be refused entry to The Gambia if you haven’t had the inoculation on this basis alone.  However, we do strongly suggest you consult your doctor, obtaining professional advice before booking.

For up-to-date advice visit the World Health Organisation at www.who.int/ith and the Department of Health leaflet (Ref T7.1) “Health Advice to Travellers” is available free from your GP, travel agent or can be downloaded at www.dh.gov.uk 

Although inoculations are not compulsory for entry, we strongly suggest you consult your doctor before booking who will recommend certain medication, including anti-malarial tablets as a precaution. Children and pregnant women may require special vaccination procedures.

For up-to-date advice visit the World Health Organisation at www.who.int/ith and the Department of Health leaflet (Ref T7.1) “Health Advice to Travellers” is available from your GP, travel agent or can be downloaded at www.dh.gov.uk.

We have joined forces with the Lloyds Pharmacy Online Doctor so you can now purchase your malaria tablets on line and have them delivered direct to your door. Any commission we receive from sales will be donated to our School Development Fund. Please click the following link to access the service: Lloyds Pharmacy - Online Doctor

Your tickets and travel documents will be issued at the airport on the day of travel, so you will need to allow sufficient time for collection. Unless you are advised otherwise, please collect your tickets from the Ace Handling representative who will be near the check in desk indicated beside your flight number on the departure screens.

Our winter chartered flights from LGW on a Friday feature a limited number of upgraded Premium Class flight seats in a separate forward cabin featuring increased leg room, wider seats, upgraded meal and drinks service. On our winter Tuesday flights from LGW we will be flying to Banjul with Monarch on their newly reconfigured Boeing 757, which, in addition to the 199 economy seats, will also have 30 seats with extra legroom at the front of the airplane - these are also available on our Summer 2011 flights. These extra legroom seats have a 34" pitch and are available to book from £50 per person each way (from £100 return).   We can also offer a limited number of emergency exit seats from Gatwick (Fridays in winter, Tuesday in summer ) from £50pp one way. Please speak to our Sales Team at the time of booking for availability.

Please ensure that you reconfirm your return flight to the UK no later than 3 days prior to your return date by telephoning our Resort Office in The Gambia on 4460317 or 4461104. The Office is situated at The Senegambia Hotel in Kololi. It is important that you do this, in case of a change to your flight, which may happen at short notice.  For the same reasons, Banjul originating clients must reconfirm their flight at least 2 days prior to travel by contacting the UK Administration Team on 0845 3302044. You must reconfirm your flight to guarantee your seat.

Any amendment will be subject to availability, amendment charges (excludes flexible ticket holders), plus any difference in costs. Further details should be obtained from our Administration department on 0845 330 2044 or at admin@gambia.co.uk.  Amendments within 7 days of travel are not always possible.

If you are already out in The Gambia and wish to amend your booking, please contact our Resort Office in The Gambia on 4461104 or 4460317 for price and availability. To extend a flight only ticket in Resort it would be a minimum of £160 and you are only able to extend for a maximum of two weeks. For package holidays the cost would be £160 for the flight extension plus any difference in accommodation costs. You cannot change from a package holiday to a flight only booking.

For British passport holders, visas are not required for entry into The Gambia. You must be travelling on a full 10 year British passport, valid for at least 3 months beyond the date of arrival back in the UK. One way travel to The Gambia is not permitted for British passport holders without the correct documentation. Please check with the Gambia High Commission for more details. Other passport holders should contact the Gambia High Commission for visa requirements. The telephone number for the Gambia High Commission in London is 0207 937 6316.

Transfers are included if you have booked a package holiday with us, unless you have booked a Budget Package Holiday where transfers can be added for £15pp. Private transfers can also be arranged from £35 one way.  Transfers are not included for flight only bookings.

If you have any special requests for your holiday accommodation or flights, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible. We shall be pleased to pass on your request to the airline or hotel, however we cannot guarantee that they will be met.

These can be expected 2 weeks prior to your date of travel and will include our guide which we hope you will find useful. For security reasons, tickets can only be posted to the billing address. If you have originated from Banjul and amend your ticket in the UK, the ticket will be available to collect at the airport on the day of travel. 

The Gambia's currency is the Dalasi, with £1 Sterling buying around 46 Dalasi in September 2011 in exchange bureaus, in hotels rates vary from 40 to 45 Dalasi. As with all currencies, the Dalasi rate to the Pound can fluctuate. Dalasi is available in the UK but you will get a better exchange rate in The Gambia. Currency can easily be obtained at most hotels, banks or bureaux de change and there are a few ATM's where cash can be obtained from a VISA card. The largest note that is available is the 100D and the smallest is 5D - it is always worth trying to keep your smaller denominations as many stall traders will not have enough small notes for change if you pay with a larger note.

Although some restaurants and hotels in The Gambia do accept credit cards, it is not wise to rely on them. Debit cards are still more restricted; Solo, Visa Electron and Switch cards are not accepted. You should always check that your card will be accepted and whether there is any surcharge. At some hotels your bill will be converted into US dollars prior to it appearing as a sterling amount on your statement. This may result in some exchange rate surcharges.

Travellers Cheques and sterling cash can be changed without a problem. We advise that you don't take Amex Travellers Cheques in dollars as you will get a poor rate when exchanging them. The new currency cards are not yet known about in detail and if used may attract a charge.

We would advise that you take medicines to treat dehydration, small ailments, stomach upsets, insect bites and cuts, along with mosquito repellent and sun tan creams, as such items are expensive and not always available in The Gambia. A practice which should be avoided in any hot climate is drinking very cold drinks straight after coming out of the hot sun as this can cause stomach upsets. Bottled water can be bought in most hotels and supermarkets at a reasonable price. A Department of Health leaflet (Ref T7.1) "Health Advice to Travellers" is available from your GP, Travel Agent or can be downloaded from www.dh.gov.uk.

ATM machines are still not overly reliable and credit and debit cards are still not widely accepted. Sterling or travellers cheques can be exchanged at hotels, local banks, exchange bureaux and Euros are now widely accepted.

Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight. 

Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.

Insurance is a must. We feel it is so important that we insist you either take our special travel insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.

Gambians are friendly and hospitable people. Crime against tourists is low. Some Gambians have chosen to make their living outside the hotels and on the beach selling excursions, handicrafts and fruit or offering to show tourists around the local area. However, not all tourists appreciate the attention of these boys who can sometimes be persistent to the point of being a nuisance but not alarming or threatening. Nightclubs outside of resort areas are not recommended. Please speak to your representative first.

The Gambia is on GMT, so there is no time difference. During British Summer Time, The Gambia is 1 hour behind us here in the UK.

There are a few internet cafes in Resort areas and several hotels have WiFi and internet access, but access to the internet may be erratic and line speed very slow.

Located midway between the Tropic of Cancer and the Equator, The Gambia enjoys virtually uninterrupted sunshine and high daytime temperatures with almost no rainfall from November to June. On the coast, The Gambia experiences only small fluctuations in temperature from winter to summer; however from July to October the humidity level is high as the tropical sun is interrupted by short but spectacular showers. Although the months of heaviest rainfall are August and September, we have found that it has not detracted from our clients' enjoyment of their holiday. Nevertheless, a lightweight rain mac or umbrella may prove useful in these months. Between January and April, evenings and early mornings can be cooler than people expect. For those planning to travel inland away from the coast and the benefit of the sea breezes, it is important to note that temperatures during the summer can reach 42°C.

To view a climate chart - Click here

The standard of living in The Gambia is obviously much lower than ours as it is a developing country, so poverty and begging are common. Having said this, most Gambians are extremely hospitable and it is not uncommon for locals to invite tourists to their homes.

It must be stressed that good road surfaces are only on the main highways, traffic and direction signs are still limited outside the greater Banjul area, however the road quality on the main highways has improved over the past several years. There is no rail service but you will find taxis readily available outside your hotel.

Taxis can be hired for a specific journey or for a half or full day, in both cases it is best to agree the price in advance; there should be a price board together with a taxi supervisor to help. The taxi waiting time is charged at approximately £1.00 per hour, but often the first couple of waiting hours are free. Bush taxis are available which are often very crowded but offer a very economical way of travelling and a way of absorbing part of the local flavour.

Generally take clothes that are comfortable and loose fitting, preferably cotton; we also recommend a hat as protection against the strong midday sun. Although dress is not formal, in the evenings most hotels and restaurants require gentlemen to wear shirts and long trousers. A jumper may come in handy for early morning excursions, although for most other tours we would recommend shorts and T shirts.

English is the official language and language of instruction in most schools (The Gambia is a former British Colony). However, various tribal languages are used by the Gambians to converse between themselves.