1. YOUR HOLIDAY BOOKING
When making a booking you must be aged over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking. The contract will be concluded in English and made on the terms of the information on this website, the details set out in the confirmation invoice. We agree that the courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking (as detailed therein), and the contract is made on its issue. We ask you to check the details and any anomaly should be reported to us or your travel agent immediately otherwise the details shown on the confirmation will be presumed to be correct. All holidays and offers shown are subject to availability at the time of booking.
If you wish to confirm a booking you must pay the deposit of £125pp. Your balance will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure, or your booking may be deemed cancelled and your deposits retained. Payment is by credit, debit or switch card only. If payment for your holiday is made by credit card a handling fee, currently 1.6% will be levied.
3. IF YOU WISH TO CANCEL YOUR BOOKING
You will need to let us know as soon as possible either by telephone or in writing (or must ensure your travel agent does so on your behalf). Since we incur costs from the time we confirm your booking, the cancellation charges set out below will apply, calculated from the date on which we receive your notice of cancellation. You will then receive a cancellation invoice detailing any charges.
|No of days before departure ||Cancellation charge |
|More than 56 days ||Deposit |
|43 - 56 days ||40% |
|29 - 42 days ||65% |
|15 - 28 days ||90% |
|Less than 15 days ||100% |
The charges above apply to your total flight price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim.
Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation may now be under-occupied. This may result in an increased amount per person payable to secure the original booking.
4. IF YOU REQUEST A CHANGE TO YOUR BOOKING
All amendments to your booking, e.g. name changes or dates of travel, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. This is in addition to any carriers’ alteration or cancellation fees applicable. Any changes made within 8 weeks of departure may be treated as cancellations and re-bookings. The lead name on a booking cannot be changed under any circumstances and this would also be classed as a cancellation and re-booking.
5. IF YOU BOOK THROUGH AN ABTA TRAVEL AGENT
We will assume that in dealing with us the agent is acting on your behalf in respect of any changes or cancellation to your booking. All monies you pay to the Travel Agent are held by him on our behalf at all times.
6. IF WE CHANGE YOUR FLIGHT
Although it is unlikely, we may occasionally have to change your flight arrangements and we reserve the right to change or cancel your booking. Most changes are minor and we will always endeavour to advise you or your travel agent of any such changes at the earliest possible date.
Note: Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.
A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less are classed as minor changes which do not entitle you to cancel or change to another flight without paying our normal administration charges, and for which no compensation or refund is due.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Titan Airways, Small Planet Airlines and Thomas Cook Airlines. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where you have booked and paid an additional seat supplement and such seat cannot be provided, then you will receive only a refund of the supplement paid.
Occasionally, we have to make major changes to your travel arrangements. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your arrangements. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports) or reducing the number of days’ holiday. If we have to make a major change or cancel your flight we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another flight from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement.
If a change or cancellation occurs because of circumstances beyond our control, for example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses or any other sums will be paid by us.